1. INFORMATION FOR CUSTOMERS

IMPORTANT: Ensure you read and understand the Terms and Conditions before placing an order on this website.

2. PLACING ORDERS

We have attempted to make the placing of orders as easy as possible, but if you have difficulty with any of the steps involved, please check these help pages, or contact us for help:

  • Locate an item to purchase using our search or browse products
  • Add item to cart
  • Continue to add more items as desired
  • When you are ready to place your order, choose the checkout or view cart button (top right of page, with the little shopping trolley on it)
  • Check and edit the contents of your cart as required then select the checkout button
  • Login to your customer account, or create a new customer account if you don't already have one.
  • Review the Billing details for your order and agree to the Terms & Conditions.
  • Enter payment details. We accept Visa and Mastercard credit cards and Online Gift Vouchers. We do not accept payment by cheque or direct deposit at this time
  • Your order is complete when you see the Order Received screen
Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation carefully and inform us of any mistakes as soon as possible.

3. ADDING ITEMS TO YOUR CART

If you want to purchase an item, you need to add that item to your cart before going through the secure check out process.

To add an item to your cart:

  • Locate the item by using our search or browse facilities
  • Select an item to view its details
  • Choose the Add to Cart button to add the item to your shopping cart
If you experience difficulties, ensure that your web browser will accept cookies - our website makes extensive use of cookies. Check your browser documentation for more information.

4. PRE-ORDERS

All pre-order items on our site are available to order now. Please note that we now allow functionality so that you CAN order a pre-order item with an item already released on the same order. We will split your order so the pre-ordered item becomes its own order and the rest of the items ship when they are available.

Please note that “Pre-Order” does NOT imply that you will receive the item earlier than the official release date. Pre-order items can also be added to your wish list.

All our normal Terms & Conditions apply for pre-orders.

5. REMOVING ITEMS FROM YOUR CART

If you want to remove an item that you have placed in your cart:

  • Ensure you are in your cart
  • Locate the item you want to remove
  • Select the remove button
The item will be removed from the cart, and the cart value will be automatically recalculated.

6. PAYMENT

We currently accept payment by credit card (Visa or Mastercard), and Gift Cards. EgtonSoftware.com uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure any sensitive information passing over the internet during transactions is secure. EgtonSoftware.com takes full upfront payment on all ordered items.

7. CANCELLED ITEMS & VOIDED ORDERS

Refer to our Terms & Conditions regarding responsibility for unavailable items or cancelled orders. From time to time suppliers will inform us that they are no longer able to supply an ordered item. Should this occur, you will be informed as soon as possible via email, and the item will be removed from your order. Orders will be voided if they contain only deleted items, and customers informed as soon as possible via email. A full refund will be made to the applicable payment source.